Privacy Policy

Skyn Serenity ("we," "our," or "us") operates the website skynserenity.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data Controller

Skyn Serenity is the data controller for processing your personal data. Our business details are:

Business Name: Skyn Serenity
Website: skynserenity.com
Email: marques@skynserenity.com
Mailing Address: P.O. Box 336, Steger, IL, United States, Illinois 60475

2. Personal Data We Collect

We collect and process the following types of personal data:

a. Information You Provide Directly

Name, email address, phone number
Billing and shipping address
Payment details (processed securely through third-party providers)
Account login credentials (if applicable)
Messages and inquiries sent through our contact forms

b. Information Collected Automatically

When you visit our Website, we automatically collect:

IP address
Device and browser type
Cookies and usage data (see "Cookies & Tracking Technologies" below)

c. Information from Third Parties

Payment processors (e.g., PayPal, Stripe)
Social media platforms (when you engage with our social accounts)

3. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfill orders
To provide customer support
To improve our Website and services
To communicate with you (newsletters, promotions, updates)
To comply with legal obligations
To prevent fraud and ensure security

We only process your data where we have a legal basis to do so, including consent, contract necessity, legal compliance, and legitimate interests.

4. Legal Bases for Processing

Under GDPR, we rely on the following legal bases:

Consent: When you opt in to receive marketing emails
Contractual Necessity: When processing your order
Legal Obligation: When retaining records for tax or regulatory purposes
Legitimate Interest: To enhance security and improve services

5. Sharing Your Data

We do not sell your personal data. However, we may share it with:

Payment processors (e.g., PayPal, Stripe) for order fulfillment
Shipping providers for delivery
Service providers (e.g., email marketing platforms, analytics tools)
Law enforcement or legal authorities when required by law

All third parties processing your data must comply with GDPR and data protection laws.

6. International Data Transfers

As we operate in the U.S., your data may be stored and processed outside the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which we collected it, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

Order details: 6 years (for tax purposes)
Marketing data: Until you withdraw consent

8. Your GDPR Rights

If you are in the EU/EEA, you have the following rights:

Right to Access: Request a copy of your data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request data deletion
Right to Restrict Processing: Limit processing in certain cases
Right to Data Portability: Receive your data in a portable format
Right to Object: Withdraw consent or object to processing

To exercise your rights, email us at marques@skynserenity.com.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Enhance user experience
Analyze website traffic
Provide personalized content

You can manage cookie settings in your browser. For more details, see our Cookie Policy.

10. Data Security

We implement technical and organizational measures to protect your data, including:

Secure encryption of payment data
Regular security audits
Access control measures

However, no system is 100% secure, and we encourage you to take precautions when using our Website.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our Website. The "Last Updated" date reflects the most recent revision.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Email: marques@skynserenity.com
Mailing Address: P.O. Box 336, Steger, IL, United States, Illinois 60475